How to claim the goods?

Please, defective goods send to our address with copy of receipt, your phone number and description of problems. You can contact our support for free return by Packeta pickup points. 


Product complaints

  • We exchange 80% of products piece by piece
  • We cover the shipping costs to us and to you

Complaint procedure

Did you discover a defect in the purchased product? Please contact us on the info line +420 228 227 692 or by e-mail at In some cases, we will resolve the problem over the phone and thus prevent unnecessary forwarding of shipments, which delays the processing of the matter.

Have you tried the product and it doesn't suit you? Or does the product have a fault that could not be resolved over the phone? Please download the complaint protocol or withdrawal from the contract and send it to us together with the goods to the address: Sharplayers s.r.o., U Panelárny 136, 273 43 Buštěhrad, Czech Republic.